APPOINTMENT, CANCELLATION & NO SHOW POLICY
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New Clients
• Please arrive 10 minutes prior to your scheduled appointment to complete any necessary paperwork. -
Bookings
• A credit card number with expiry date or a valid gift voucher number is required to secure bookings. - Cancellations & Rescheduling
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A minimum of 48 hours’ notice is required for cancellations or rescheduling.
• Cancellations or changes made 48 hours or more in advance will incur no charge.
• Cancellations or changes made within 48 hours of the appointment may incur a cancellation fee of 50% of the treatment cost.
• For prepaid appointments, a late cancellation (within 48 hours) will result in the forfeiture of one session from your program.
• No-shows or failure to provide notice will result in a 100% charge of the treatment cost. -
Gift Vouchers
• Gift vouchers are valid for 12 months from the date of purchase.
• No extensions will be granted on expired vouchers.
• Vouchers will be voided in the event of a no-show.
REFUND POLICY
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All purchases are non-refundable, including prepaid programs, regardless of whether the program is paid in full or partially.
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Refunds will not be issued for change of mind, changes in personal circumstances, or if you choose to discontinue treatments.
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Prepaid programs of 6 treatments will expire 12 months from the date of purchase and will be automatically cancelled thereafter.
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Prepaid programs of 10 treatments will expire 24 months from the date of purchase and will also be automatically cancelled after this period.
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No refunds or exchanges will be provided for expired or unused treatments.
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All treatments and services are non-transferable to other individuals or different treatment types.
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Deposits paid for all Skin, Beauty, and Laser treatments are non-refundable.
PREPAID PROGRAM TERMS
By purchasing a prepaid program, the client acknowledges that the fees are non-refundable, in part or in full, under any circumstances, including:
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– Changes to the client’s personal situation
– Missed appointments
– Discontinuation of treatments -
Instalment payments must be made according to the Treatment Agreement Form signed at the time of purchase.
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A minimum of 48 hours’ notice is required to cancel or reschedule any appointment.
– If cancellation occurs within 48 hours or the client fails to attend a scheduled appointment, the clinic reserves the right to forfeit one prepaid session in accordance with our Cancellation and Refund Policy. -
Prepaid program expiry:
– Programs of 10 treatments or fewer expire 12 months from the purchase date
– Programs of more than 10 treatments expire 24 months from the purchase date
– Promotional prepaid programs will expire 12 months from the purchase date, regardless of the number of sessions -
Deposits paid for services or treatments are non-refundable.
- TRANSFER POLICY
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• Once a booking is made—whether online or in-clinic—treatments and services are non-transferable between clinic locations or to other individuals. This applies to both standard and pre-paid treatments.
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• Pre-paid treatments purchased for specific treatment areas cannot be transferred to other treatment area
